Help Directory

General Information

What is card grading?

Card grading is the process of evaluating a card's condition and authenticity. It involves assigning a grade based on factors like centering, surface quality, corners, and edges. Graded cards are encapsulated in a tamper-proof case for protection and verification.

Why should I grade my cards?

Grading your cards can enhance their value, protect them from damage, and provide authentication. It also makes them more appealing to collectors and investors.

Who is TAG (Technical Authentication Grading)?

TAG is an innovative card grading company based in Los Angeles. They use patented AI-driven technology for precise, consistent, and transparent grading.

Why should I choose TAG for grading?

TAG provides:
-The most advanced grading technology with AI and machine learning.
-Highly detailed reports for every card -graded.
-Archival-quality, scratch-resistant, UV-protected slabs.
-No upcharges for high-value cards.

What is the difference between TAG X and TAG S?

TAG X: Provides a traditional 1-10 grading scale along with a DINGS (Defects Identified of Notable Grade Significance) report.

TAG S: Includes the standard 1-10 grade and a 100-1000 precision score, along with a DIG (Digital Imaging & Grading) report, which provides an in-depth analysis of all detected defects that can be observed by the human eye.

What is TAG V?

TAG V is a specialized grading service for unique requests. The cost is $25 per card, the same as TAG X. However submissions do not receive tracking updates on your TAG account.

This option is solely for card authentication without grade. You may submit TAG X and S slabs to be reslabbed into a TAG V slab if you do not wish to have a grade associated with your card anymore.

How does TAG compare to PSA, CGC, and BGS?

TAG is the most advanced AI-driven grading company, ensuring:

-Non-biased grading (machine-graded vs. human-graded).
-Ultra-clear slabs with superior protection.
-More detailed reports than competitors.
PSA, CGC, and BGS rely on human graders, which can introduce inconsistencies.

Is it cheaper to grade with TAG compared to other grading companies?

TAG has a flat-rate pricing model, meaning there are no upcharges for higher-value cards, unlike other grading companies.

Submission Process

How to Submit Cards

You can:

-Drop off your cards in-store at Vancity CJ.
-Mail-in submissions are coming soon.

Where do I drop off my cards?

Visit our store to submit and drop off in person!

Address: 3700 No. 3 Rd, Unit 2340, Richmond, BC V6X 3X2

Can I mail in my submission?

Not yet! We are working on a mail-in process. Stay tuned.

Can I add more cards to an existing submission?

If you submit on the same day, we will bundle them. If it's on a different day, another shipping fee may be charged.

How do I receive updates for my submission?

Your submission will be linked to your TAG account via the email provided on your submission form. If you don’t have an account, TAG will create one for you.

When we receive the items back from TAG, we will notify you via text.

Preparing Your Cards for Submission

How should I pack my cards?

You can submit cards in sleeves, top loaders, or Card Savers—whatever keeps them protected. We will repackage them into penny sleeves and Card Savers before submission.

Do I need to put my card in a Card Saver before submitting?

No, we will re-sleeve and place them in Card Savers for you (included in the submission cost).

Can I have my toploader and penny sleeves back?

No, any sleeves or protectors submitted with your cards will not be returned.

Processing and Shipping

How often are submissions processed?

We generally process and ship twice a month (mid-month and end of the month).

How long does it take for my cards to get graded?

TAG has a 20-day turnaround time, and we usually receive cards back 25-30 days after submission.

Where do I pick up my graded cards?

Once returned from TAG, they will be available for pickup the next business day at Vancity CJ.

You will be notified through text when the items are ready for pickup.

If I mail in my cards, will they be shipped back to me?

Yes! (Once mail-in submissions are available.)

Why does it take time for my cards to be submitted?

We batch submissions twice a month to reduce costs and offer affordable shipping.

Can I expedite my submission?

Yes! We can help process an expedited grading submission for an additional fee & higher base costs per card.

The additional fee is depandant on the quantity of cards in the submission as shipping and insurance will need to be calculated.

Expedited TAG X: $45 / card
Expedited TAG S: $125 / card

Why do I have to pay a $20 flat shipping fee?

Shipping with insurance is costly. This shared fee helps us keep submission costs lower and more accessible for everyone overall.

If I submit another order within the same submission period, do I need to pay another shipping fee?

For orders placed on the same day, no additional shipping fee will be charged.

Orders placed a different day than the original will be charged another fee as the previous may have already been entered into the system for processing.

What happens if I change my mind after submitting my cards but before they are sent to TAG?

We can return your cards, but no refunds will be given.

Pricing and Discounts

How much does grading cost?

TAG X: $25 per card
TAG S: $50 per card
Shipping Fee: $20 per order

Does it get cheaper if I submit more cards?

No, pricing is fixed per card.

Are there bulk submission discounts?

No, there are no bulk discounts at this time.

Are there any hidden fees or additional costs?

No! All costs are upfront (plus applicable taxes).

Eligible Cards

What types of cards can I grade?

Any standard-sized cards, including Pokémon, One Piece, Magic: The Gathering, and sports cards.

What languages are accepted for grading?

Any language is acceptable as long as the card is eligible.

Does TAG grade fake cards?

No. TAG authenticates every card and will not grade fake cards. Only real and legitimate cards are eligible to be submitted.

Can I submit very damaged cards?

Yes, but if a card is ungradable, it will be returned to you without encapsulation.

Grading & Results

What grade will my card get?

We cannot guarantee grades, but we offer a $5 pre-grade screening service.

Can I send my card in for a consultation before grading?

Yes! Our store's grading expert can help pre-grade your cards and advise for $5 per card.

Can I request a specific grade or bribe TAG for a better grade?

No. TAG uses AI-based grading, making bribery impossible.

We've tried to bribe it with a better processor, it ignored us.

Can I get sequential certification numbers for my TAG slabs?

No, TAG randomizes cert numbers, therefor it is highly unlikely to find two slabs with sequential certification numbers.

Additional Services

Do you offer a slab cracking service?

Yes, for $20 per slab. We are not responsible for any potential damage.

Can I submit my TAG slab and convert to a different service? (TAG X to TAG S)

All TAG Graded cards can be converted from TAG S (Score) to TAG X, or vice versa. TAG X or TAG S cards can also be reprocessed as TAG V, and eligible TAG V cards can be graded (with the exception of sketch cards and printing plates).

The customer would need to purchase the grading service they wish for their order, and would need to send the card in its original casing for purposes of preserving grade integrity - a card removed from its original casing by the customer before returning it to TAG may not have its prior grade honored by TAG necessarily, as there may be risk of new damage from the removal process or in shipment to TAG.

Issues & Troubleshooting

What happens if my card is lost, stolen, or damaged?

If your item is deemed lost, damaged or stolen. We will refund you the current raw market value of your item according to the average last sold value.

What happens if my package is lost in shipping?

We ship with insurance, so you will be compensated accordingly. As with lost, stolen or damaged items, we would refund you the raw card value of the item according to average last sold data on the market.

Contact & Support

Phone or text Thomas: +1 (778) 316-2430 for further inquiries.

Get in touch

Have questions about your order, or a general enquiry?